Terms & Conditions — h99

1. Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and h99 ("h99", "we", "us", or "our"), governing your access to and use of the h99 online casino and sports betting platform available at https://h99.cam. By registering an account, making a deposit, or using any service offered by h99, you confirm that you have read, understood, and agreed to these Terms in full.

These Terms apply to all products and services provided by h99, including cricket betting, live casino, slots, crash games, fishing games, card games, and all associated promotional activities. Additional terms may apply to specific products or promotions; in the event of conflict, the specific terms shall take precedence.

2. Eligibility and Age Restriction

h99 is an adult entertainment platform strictly for players aged 21 and above. By using our services, you confirm that you meet all of the following eligibility requirements:

• You are at least 21 years of age. Providing false information regarding your age constitutes a material breach of these Terms and will result in immediate account closure and forfeiture of any funds held.
• You are accessing the platform from a jurisdiction where online gambling is not explicitly prohibited under applicable local law. It is your responsibility to verify this before registering.
• You are acting as a private individual and not as a professional or commercial entity. Corporate or institutional use of h99 is prohibited without prior written consent from h99 management.
• You are not a current employee, director, agent, contractor, or close relative of any employee of h99 or its affiliated companies. Such individuals are ineligible to participate in any real-money game or promotion.

3. Account Registration and Verification

To access real-money services on h99, you must register a personal account. Each player is permitted to hold only one active account at any time. Opening multiple accounts — whether under the same name, email address, device, or payment method — is strictly prohibited and may result in all associated accounts being permanently suspended.

Account Information Accuracy

You must provide accurate, current, and complete information when creating your h99 account. This includes your full legal name, date of birth, contact details, and any other information requested during registration. h99 reserves the right to request documentary evidence to verify the accuracy of the information you provide at any time, including government-issued photo identification and proof of address.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. h99 will not be held liable for any losses or damages arising from unauthorised access to your account resulting from your failure to adequately safeguard your login details. In the event of suspected unauthorised access, you must notify h99 support immediately. The following security practices are mandatory:

• Use a strong, unique password that you do not use on any other website or application. Passwords should contain a combination of uppercase and lowercase letters, numbers, and special characters.
• Do not share your login credentials with any third party, including friends or family members. Each account is for personal use only.
• Log out fully from shared or public devices after each session. h99 accepts no liability for losses arising from the use of your account on a shared device or network.

4. Deposits and Withdrawals

h99 supports deposits and withdrawals in Bangladeshi Taka (BDT) via a range of locally trusted payment methods. All financial transactions are subject to the processing times and limits specified within the h99 cashier section. h99 reserves the right to perform identity and source-of-funds checks on any transaction, in accordance with applicable anti-money-laundering obligations.

Deposit Methods

The following payment methods are currently accepted for deposits into your h99 account:

• Mobile banking: bKash, Nagad, Rocket, Upay — deposits are typically credited within minutes of a successful transaction.
• Bank transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank — processing times may be up to 24 hours.
• Card payments: Visa and Mastercard are accepted subject to your issuing bank's approval. h99 does not store full card details.

Withdrawal Conditions

Withdrawals from your h99 account are subject to the following conditions:

• You must complete KYC identity verification before your first withdrawal can be processed. Withdrawals requested before verification is complete will be placed on hold until verification is successfully concluded.
• Withdrawals must be made to the same payment method used to make the original deposit, up to the amount of that deposit. Any net winnings in excess of the deposit amount may be withdrawn via any eligible method in your account.
• Minimum withdrawal amount is ৳500. Maximum daily withdrawal limits apply and are displayed in the cashier section. h99 processes most withdrawal requests within 1–3 business days.

5. Bonuses and Promotions

h99 offers a range of bonuses and promotional incentives to eligible players. All bonuses are subject to specific wagering requirements and validity periods which are communicated at the time of the offer. The following general principles apply to all bonuses unless otherwise stated in the relevant promotion's specific terms:

• Welcome bonuses are available to new players on their first qualifying deposit only. A player may not claim a welcome bonus more than once, even if they close and reopen an account.
• Bonus funds must be wagered in accordance with the stated rollover requirement before any withdrawal of winnings derived from those bonus funds can be approved. Standard wagering requirement is 20x unless stated otherwise.
• Free spins awarded as part of a promotion are valid for a maximum of 7 days from the date of issue. Any free spins not used within this period will expire automatically and cannot be reinstated.
• h99 reserves the right to void a bonus and any associated winnings if there is reasonable evidence of bonus abuse, multi-accounting, arbitrage betting, or any other conduct designed to exploit the promotion in a manner inconsistent with its intent.

Seasonal promotions tied to Bangladesh's cricket calendar (BPL, T20 World Cup, Asia Cup) and cultural events such as Eid, Pohela Boishakh, and Durga Puja are subject to their own promotional terms and validity windows, which will be communicated when the promotion is launched.

6. Gameplay Rules and Fair Play

All games offered on h99 are provided by internationally certified third-party software providers, including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. The outcomes of all games are determined by a certified Random Number Generator (RNG) or by live dealer procedures independently audited for fairness. Return-to-player (RTP) percentages and game-specific rules are displayed within each game's help section.

Prohibited Conduct

The following conduct is strictly prohibited on h99 and will result in the immediate suspension of your account, the forfeiture of any balances held, and may be reported to relevant authorities: use of automated scripts, bots, or artificial intelligence tools to participate in games; exploitation of software errors or glitches; collusion between players in poker or other multi-player games; and any form of cheating, fraud, or money laundering activity.

Sports Betting Rules

All sports bets placed on h99, including cricket markets (BPL, IPL, T20 World Cup, Bangladesh Tigers international fixtures), football, kabaddi, and hockey, are governed by the specific sporting event rules displayed within the betting interface at the time of placing the bet. In the event of a match being abandoned, postponed, or voided, h99 will apply the relevant void or cancellation rules applicable to that market. Bets placed in error or on markets subsequently found to contain incorrect odds may be voided at h99's sole discretion.

7. Responsible Gaming

h99 is committed to promoting responsible gaming. We believe gambling should always be a form of entertainment, never a financial solution or a coping mechanism. h99 provides the following tools to help players manage their gambling activity:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits from their account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change is applied.
• Self-exclusion: Players who feel their gambling has become problematic may request a self-exclusion period of 30, 90, or 180 days, or a permanent exclusion. During self-exclusion, you will be unable to log in, deposit, or place bets. To request self-exclusion, contact h99 support at [email protected].
• Reality checks: Players may enable session time reminders that notify them how long they have been playing. These prompts appear at intervals chosen by the player and serve as a gentle nudge to take a break.

If you believe your gambling behaviour is causing harm to yourself or others, we strongly encourage you to seek help. Visit our Responsible Gaming page for further guidance, self-assessment tools, and links to support organisations available to players in Bangladesh.

8. Intellectual Property

All content on the h99 platform — including but not limited to logos, trademarks, game graphics, interface designs, text, imagery, video content, and software — is the exclusive intellectual property of h99 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any part of the h99 platform without prior written authorisation from h99.

9. Limitation of Liability

To the fullest extent permitted by applicable law, h99 shall not be liable for any loss or damage of any kind arising from your use of the platform, including but not limited to:

• Loss of winnings, data, profits, revenue, or goodwill arising directly or indirectly from your use of or inability to use the platform, including during periods of scheduled or unscheduled maintenance.
• Any indirect, incidental, special, or consequential loss or damage caused by third-party software providers, payment processors, or communication networks beyond h99's reasonable control.
• Losses resulting from the use of your account by an unauthorised third party where such access resulted from your failure to maintain reasonable security over your credentials.

10. Account Suspension and Termination

h99 reserves the right to suspend, restrict, or permanently close any player account without prior notice in any of the following circumstances:

• Breach of any provision of these Terms, including but not limited to age misrepresentation, multi-accounting, bonus abuse, or use of prohibited software.
• Suspicion of fraudulent activity, money laundering, or any other criminal conduct in connection with your account activity, including irregular betting patterns or suspicious transaction volumes.
• Failure to complete KYC verification within the timeframe requested by h99, or provision of false or misleading identity documentation.

Upon termination of your account for cause, any bonus balances or winnings derived from bonus funds that have not yet met their wagering requirements will be forfeited. Real-money balances that represent genuine, uncontested deposits will be returned to you via your registered payment method, subject to the completion of any outstanding verification checks.

11. Privacy and Data Protection

h99 collects and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and is incorporated by reference. By accepting these Terms, you also consent to the collection, storage, and processing of your personal data as described in our Privacy Policy. h99 uses SSL encryption and industry-standard security protocols to protect your personal and financial information. We do not sell your personal data to third parties.

12. Amendments to These Terms

h99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, h99 will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where practicable. The most current version of these Terms will always be published at https://h99.cam/terms-conditions. It is your responsibility to review the Terms periodically. Continued use of the h99 platform following the effective date of any revision constitutes your acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms shall be interpreted and governed in accordance with internationally recognised principles of online gaming law. In the event of any dispute between you and h99 arising from these Terms or your use of the platform, you should first contact our customer support team at [email protected] with a written description of your complaint. h99 undertakes to respond to all formal complaints within 5 business days. If a dispute cannot be resolved through our internal complaints procedure, both parties agree to seek resolution through independent arbitration before pursuing any other legal remedy. Nothing in this clause limits your statutory consumer rights under applicable law.