h99 Privacy Policy

1. Introduction

h99 (referred to herein as "we", "us", or "our") operates an internationally managed online casino and sports betting platform serving players in Bangladesh. We take your privacy seriously and are fully committed to handling your personal data with care, transparency, and in accordance with applicable data protection standards.

This Privacy Policy explains what personal information we collect from you when you access or use h99, why we collect it, how we use it, with whom we may share it, and what rights you have in relation to your data. By registering an account or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the h99 platform immediately.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following types of personal information:

• Full name and date of birth (to verify you are aged 21 and above)
• Email address and mobile phone number
• Residential address, including city (e.g. Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal)
• Payment account details for bKash, Nagad, Rocket, Upay, or other supported payment methods
• Identity documents submitted for KYC verification (e.g. national ID, passport)

2.2 Information Collected Automatically

When you visit and interact with the h99 platform, we automatically collect certain technical and behavioural data, including:

• IP address, device type, browser type and version, and operating system
• Pages visited, session duration, click patterns, and in-game activity
• Cookies and similar tracking technologies (see our Cookies section below)

3. How We Use Your Information

h99 processes your personal data for specific, legitimate purposes. We use the information we collect to:

• Create and manage your h99 account, including verifying your identity and age eligibility (21+)
• Process deposits, withdrawals, and betting transactions via bKash, Nagad, Rocket, and other supported channels
• Provide customer support and respond to your enquiries promptly
• Detect, investigate, and prevent fraudulent transactions, bonus abuse, and other prohibited activities
• Comply with applicable legal obligations, including anti-money laundering (AML) and responsible gaming requirements

4. Legal Basis for Processing

h99 processes your personal data on one or more of the following legal grounds:

• Contract performance — processing is necessary to fulfil your account registration and service agreement with h99
• Consent — where you have given explicit consent for specific processing activities, such as receiving promotional communications
• Legitimate interest — to protect the security of our platform, prevent fraud, and improve service quality for all players

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

5. Cookies and Tracking Technologies

h99 uses cookies and similar technologies to enhance your experience on our platform, remember your preferences, and gather analytical data about site usage patterns. Cookies are small text files stored on your device by your browser.

Essential Cookies

These cookies are strictly necessary for the h99 platform to function correctly. They enable core services such as account login sessions, security tokens, and payment flow management. You cannot disable essential cookies without disrupting the platform's basic operations.

Analytical Cookies

We may use analytical cookies to understand how players navigate our site, which games they prefer, and how we can improve our services. This data is aggregated and anonymised wherever possible. You may opt out of non-essential cookies via your browser settings.

6. Data Sharing and Third Parties

h99 may share your personal data with carefully selected third-party partners strictly as required to deliver our services. All such partners are contractually bound to handle your data securely and in accordance with applicable data protection principles. Categories of third parties include:

• Payment processors and mobile money partners (bKash, Nagad, Rocket, Upay) to facilitate deposits and withdrawals
• Identity verification and KYC service providers to confirm your eligibility and comply with anti-fraud requirements
• Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) whose platforms are integrated into h99
• Customer support software providers that help us manage and respond to player enquiries
• Regulatory or law enforcement authorities where disclosure is required by applicable law

7. Your Rights and Choices

As a user of h99, you have meaningful rights in relation to the personal data we hold about you. You may exercise these rights at any time by contacting our support team at the email address provided in the footer of this site. Your rights include:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to erasure — in certain circumstances, you may request that we delete your personal data
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing

8. Data Security

h99 employs industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, firewalled infrastructure, and strict access controls for our internal teams.

While we take every reasonable precaution to safeguard your data, no method of electronic transmission or storage is entirely free from risk. If you suspect any unauthorised access to your h99 account, please contact our support team immediately via the email address listed in the footer.

9. Data Retention

h99 retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes described in this Privacy Policy. Account records and transaction histories are retained for a minimum period as required by applicable legal and regulatory obligations. When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data lifecycle procedures.

10. Children and Age Restriction

h99 is strictly intended for adults aged 21 years and above only. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from someone under 21, we will delete that data immediately. If you believe a minor has accessed or registered on the h99 platform, please notify us without delay at the contact email in the footer.

11. Updates to This Policy

h99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other operational reason. When we make material changes to this policy, the updated version will be published on this page with a revised "Last updated" date clearly visible at the top.

Your continued use of the h99 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how h99 protects your information.