Responsible Gaming at h99

h99 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We recognize that while most of our players enjoy gambling as a form of entertainment, a small number may develop habits that become harmful over time. Our responsible gaming framework is designed to give every player the tools and information they need to stay in control.

At h99, we take pride in offering a range of practical tools that empower our players to manage their gaming activity responsibly. Whether you need to set a daily deposit limit, take a short break, or permanently exclude yourself from the platform, our support team and account controls are here to help you at any time.

Our platform applies SSL encryption and certified RNG technology to ensure every game is fair and every transaction is secure. We also enforce strict KYC verification to prevent underage gambling and protect our community. Remember: gaming at h99 is exclusively for players aged 21 and above.

Age Restriction Policy

h99 strictly prohibits gambling by individuals under the age of 21. All new accounts are subject to identity verification (KYC) before any deposit or withdrawal is processed. We require players to submit valid identification proving they meet the minimum age requirement of 21 years.

If you are a parent or guardian and believe a minor has accessed our platform, please contact our support team immediately via email. We will investigate and take swift action to block the account and prevent further access. We also strongly encourage parents to use appropriate parental control software to restrict access to gambling websites.

Self-Exclusion Tools

Self-exclusion is one of the most effective ways to take a break from gambling. h99 offers flexible self-exclusion options that allow you to suspend your account for a period of your choosing — or permanently, if needed. Once a self-exclusion period is activated, you will not be able to log in, deposit, or place bets until the period expires.

Available Self-Exclusion Periods

• Short break: 24 hours or 7 days for players who need a brief pause.
• Medium break: 30 days or 90 days for players who want an extended cooling-off period.
• Permanent exclusion: For players who wish to stop gambling at h99 indefinitely.

To activate self-exclusion, please contact our support team by email at [email protected]. Our team will process your request promptly and confirm once the exclusion is in effect. During a permanent exclusion, any remaining balance will be returned to your registered bKash, Nagad, or Rocket account after identity verification is complete.

Deposit Limits & Budget Controls

Setting a personal deposit limit is a simple but powerful way to keep your gaming budget under control. h99 allows players to define the maximum amount they can deposit within a given time frame, directly through their account settings or by contacting support. Once a limit is set, it cannot be raised immediately — a cooling-off period applies before any increase takes effect, giving you time to reconsider.

• Daily limit: Maximum deposit amount per calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: Maximum deposit amount per 7-day rolling window.
• Monthly limit: Maximum deposit amount within a 30-day period.
• Limit reductions take effect immediately; increases are only applied after a 7-day review period.

We strongly encourage all players in Bangladesh to set deposit limits before they begin playing. Keeping your sessions within a pre-agreed budget makes gaming a healthier, more enjoyable experience over the long term. Payments at h99 are processed via bKash, Nagad, Rocket, and Upay — all of which also provide independent transaction history tools you can use to monitor your own spending.

Time-Out & Session Controls

Sometimes all a player needs is a structured break — not a full self-exclusion. h99's time-out feature lets you pause your account for a set period without permanently closing it. During a time-out, you cannot log in, make deposits, or place any bets. The time-out period runs in real time and cannot be shortened once activated.

Time-Out Duration Options

• 24-hour time-out: Step away for a full day and return refreshed.
• 7-day time-out: A week-long break to reassess your playing habits.
• 30-day time-out: A full month away from the platform to recover and reflect.

To activate a time-out, send a request to our support team at [email protected] with your registered account details. We will activate the time-out within a few hours of receiving your request. You will receive a confirmation email once the time-out is in effect.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and may not always be obvious to the person experiencing it. Knowing the warning signs is the first step toward seeking help. If you recognise any of the following behaviours in yourself or someone you know, we encourage you to reach out to our support team or a qualified counselling service.

• Spending more money on gambling than originally planned, or chasing losses to try to win back money already lost.
• Lying to family members or close friends about how much time or money is being spent on gambling.
• Using gambling as a way to escape stress, anxiety, depression, or other difficult emotions.
• Neglecting work, family responsibilities, or important personal commitments because of gambling.
• Feeling restless, irritable, or anxious when not gambling, or when trying to cut down on gambling.
• Borrowing money, selling possessions, or incurring debt specifically to fund gambling activities.

Getting Help & Support

h99 takes its duty of care seriously. If you or someone you care about is struggling with gambling-related problems, please do not hesitate to reach out. Our support team is available 24 hours a day, 7 days a week, and can be reached by email at [email protected]. All enquiries are treated with complete confidentiality.

When you contact us about a responsible gaming concern, our dedicated team can help you set limits, activate a time-out, or process a self-exclusion request on your behalf. We can also provide referrals to independent professional support services if you feel you need more structured help beyond what we can offer directly.

Practical Tips for Safer Play

Before every gaming session, decide in advance how much time and money you are prepared to spend. Set a fixed budget using our deposit limit tools and treat any loss as the cost of entertainment — not as money to be recovered. Never gamble when you are feeling emotionally distressed, tired, or under the influence of alcohol. Take regular breaks: step away from the screen every 30 minutes and enjoy other activities with family or friends.

Remember: winning streaks do not last forever, and no strategy can guarantee a profit in games of chance. h99 is a platform for entertainment, and the best outcome is one where you had fun and played within your means. If at any point you feel the fun has stopped, it is time to stop playing and reach out for help.